Ha! Tell that to the people who were inconvenienced by the ineptitude of the USAir workers at the Philadelphia airport late Monday night! After having spent three weeks in France, I was aghast at the rudeness of the workers. It is not a good first impression for people coming in to the country for the first time. It was not a good impression for me of what the city of brotherly love has to share. No thanks!
(Yes, the airport had been evacuated briefly early in the day due to runway inspections following an earthquake in Virginia, but this was many, many hours later. I have not even mentioned the situation that existed with customs upon landing. Hint...a little communication with passengers would go a long way.) Customer service: is it dead and unwell in Philadelphia?